How do I order?
Simply browse through our site using our menu and place your order using various payment options. Please visit www.ccavenue.com

Where do you deliver and how much is it?
hidelandshoes.com offer shoes inclusive of all delivery charges across the globe.
We will send the item through Standard Air Mail or by Courier depending on where the item has to be delivered.
We reserve the right to cancel any order for a full refund.

Do I have to pay customs duty if I live outside India?
When ordering from us for deliveries outside India, your package maybe subject to import duties and tax. This is undertaken when the package reaches your country. These additional charges that may occur must be borne by you. We do not have any control over this part of the delivery nor can we predict what it may be. Customs policies vary from country to country. If you are unsure of this please contact your local customs office for further information. Please note when ordering from us you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the goods.

Our international packages will be supplied with a customs form on the package and will list the value of the contents of your order.

Please note that cross-border deliveries are subject to opening and inspection by customs authorities.

Can I rely on the quality of the items?
Yes you can! All goods are checked for quality or damage before despatch. hidelandshoes.com offers free exchange option if the shoes are damaged or faulty. Please refer our Return/Exchange Policy for more details.

What happens if the shoe I receive is faulty?
All items are checked on despatch for their quality. If it is received faulty in any way, you must contact us as soon as possible. Please check our Return Policy for more details

How soon will my item be delivered?
It would be despatched within 7 working days.

Will my transaction be secure?
Yes. We use a well-reputed organization called CCAvenue.com for all our payment services. You can learn more about their services at www.ccavenue.com. Your credit card information will be transmitted using the latest encryption technology. We will not save your credit card information or give it to any third party. CCAvenue.com will ensure full security during your transaction.

Can I track my order?
Yes, once your order has been received, you will receive an order confirmation by email. If you do not receive your item after a reasonable time from the despatch time, please contact us to confirm despatch. In the event of any problems regarding your order we will notify you.

Can I cancel an order once placed?
No. All orders are all final once received. hidelandshoes.com aims to provide a prompt service and will despatch all promptly within the time frame mentioned.

Can I get a refund or exchange?
Yes, you can get refund.You can also exchange. For more information, email to sales@hidelandshoes.com

What do I do if I have complaint against the service of hidelandshoes.com?
hidelandshoes.com undertakes to handle all complaints fairly, effectively and in strict confidence.We will acknowledge your complaint within five working days. We aill provide a likely timescale for resolving the dispute and keep you informed about progress. We undertake to monitor this procedure, update and improve it when necessary. All complaints should be emailed to contact@hidelandshoes.com with full details of the order and nature of complaint.